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    Why you need to design the experience of working with you consulting mariepoulin.com
    pushcx avatar via pushcx 6 years ago | cached | 1 comment

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    pawelgra77 avatar pawelgra77 6 years ago | link

    Good points here. I’m a big believer in processes, checklists, etc. and mapping out the entire customer experience is a great way to spot any inconsistencies or missing links. Really good read.