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Providing your SaaS product customers with self-service support means that you’re enabling them to complete tasks and troubleshoot by themselves.

While this is a tricky area for many companies, if you do it right then self-service has the ability to completely supercharge your support.

If you’re building a SaaS product that’s eventually going to scale to thousands of customers, it’s important to pay attention to your self service knowledge base portal and in-app product knowledge base right from the beginning.